Understanding FTP clients  

There are many free third-party FTP programs that you can download. Some are platform-specific; ensure that you download the software that matches your operating system. 

A partial list appears below:  

Core FTP - Windows only - To ensure that an SFTP connection is used with Core FTP, select Advanced -> SSH and select Use Putty Compatible SFTP. 

CuteFTP - Mac OS X and Windows (SFTP is only available in the Pro version of CuteFTP) 

Cyberduck - Mac OS X and Windows FileZilla - Linux, Mac OS X, and Windows 

FireFTP - Linux, Mac OS X, and Windows client that runs on the Firefox browser 

Free FTP - Windows only Simpleftp - Mac OS X only 

SmartFTP - Windows only 

You can find other FTP clients by searching on the following terms using your favorite search engine: 

Download free FTP client.  

Note: There are some FTP clients that are incompatible with Adobe BigTurns. These FTP clients, such as Expresso or Transmit FTP, delete and reupload a file instead of overwriting. This method leads to lost metadata from the Adobe BigTurns service.  

If you have issues with modules such as content holders creating an ID every time you upload, try switching to one of the above supported FTP clients.  

SFTP account details  

There are a number of FTP clients you can use to connect to your site. Regardless of the client you use, the SFTP connection details for your site are as below:  

Host name - mydomain.com 

Protocol - SFTP / SSH File Transfer Protocol 

Port - 22 User name - mydomain.com/email@mydomain.com 

Password - Your admin login password   

Note: Ensure that you follow the below guidelines using the above SFTP account details:  Replace "mydomain.com" with your site's domain name. Replace "email@mydomain.com" with the email address you use to log in to the admin of your site. Do not append http:// to the host name or user name If your site is still a trial/temporary site, use your trial site URL instead of mydomain.com.  Example: mysite.bigturns.com If you are still unable to connect, verify that the network you are using does not have a firewall set up (such as a corporate office or a government agency). This type of network security could result in FTP connection issues. 

If you suspect that you are behind a firewall, try connecting outside the office, using a different network.  To the top Migrating from FTP to SFTP  

If you have previously configured your site for FTP, update your connection protocol to SFTP.   Open your FTP client, and then open the site details screen. 

See your FTP client's website for information on how to manage FTP site details. Change the Protocol setting from FTP to SFTP. 

Changing the protocol usually updates the port number. If the port number hasn't changed, update the port number to 22. To the top Supported file types  

The FTP service for this system supports uploading files that use the following filename extensions, among others:  

.htm and .html 
Images (.gif, .jpg, .png) Flash (.swf) Media Files (.rm, .wma, .mp3, .flv) 

You can also upload these file types using the File Manager in the Admin Console.  Many other file types are allowed, so try uploading your file first, to see if it works. If you cannot upload a file type that you think should be supported, contact the Support team with your request.